Storytel is an internet based digital subscription service that gives you
(hereinafter “You” or the “User”) access to audio books and e-books in Your mobile
phone or on Your tablet or other device (the “Service”) pursuant to the terms and
conditions of the User Agreement (the “Terms”). The Service is provided by Storytel
Arabia FZ, corporate identity number 31206, (hereinafter ”Storytel” or “we”). This
certain information, including Your personal information when we provide the Service to You. It
serves to inform You about our processing of Your personal information and ensure You that Your
personal information is treated with respect and in accordance with the applicable data
protection legislation when using the Service.
You should always feel safe when sharing Your personal information with
Storytel. Storytel has taken the technical and organizational security measures that are
required to ensure that Your personal information is protected from unauthorized access, use,
modification and deletion.
2. PERSONAL DATA CONTROLLER
Storytel Sweden AB and Storytel Arabia FZ are the data controllers for the
processing of Your personal information handled by Storytel. Information on how to contact us
can be found in section 12.
3. WHEN DOES STORYTEL COLLECT PERSONAL DATA?
Storytel collects Personal Information about You when:
You set up an account with Storytel and use the Service,
You order an add-on service or a product from Storytel,
You register as a subscriber to Storytel’s newsletter,
You report errors or contact Storytel’s customer services for any other reason,
You link the Service to Your Facebook account,
You answer a survey, including but not limited to customer satisfaction
questionnaires or marketing surveys or reply to communication from Storytel, or
It is otherwise necessary to manage the relationship between You and
Storytel also collects information through our own or third-party cookies and
similar tracking technologies that may track Your activities and choices, i.e. when You use the
4. WHAT PERSONAL DATA DOES STORYTEL COLLECT?
When You set up an account with Storytel or contact Storytel’s customer
services, Storytel collects personal information about You. Basic user data that Storytel
collects includes Your name and/or user name, e-mail address and/or phone number and Your
payment details. Storytel may also collect data regarding Your date of birth, gender and
additional contact details such as Your address. Storytel may also collect personal information
that You provide about Your family members (including Your family members’ names, dates of birth
and their interests). When using the Service or any additional Storytel services and products,
and when visiting Storytel’s website, Storytel may also collect data concerning usage, viewing
and technical data, including Your IP address. If, when You signed up as a customer with
Storytel You signed up as an invoice customer, Storytel may also need to collect and process
some of the information You provide to Storytel’s payment service provider to facilitate such
If You choose to link the Service to Facebook, Storytel may collect information
which You give Facebook permission to share with Storytel.
Further Storytel may also collect and process Information that You provide in
public forums on Storytel’s website or to Storytel when You use Storytel’s website, Storytel’s
sites on third-party platforms such as social networking sites or link Your profile on a
third-party site or platform with Your personal account.
Storytel may also collect and process certain information related to Your chosen
method of payment. The personal information collected by Storytel for this purpose serves to
check Your eligibility to the Service and to identify Your method of payment. However, as
Storytel cooperates with third party payment service providers who operate independently in
systems separated from Storytel, no complete payment data, such as complete credit card numbers,
will be stored or collected by Storytel.
5. HOW LONG IS THE DATA KEPT?
Storytel will keep personal information regarding You only as long as
it is necessary, having regard to the purpose of the processing. This means that personal
information collected and processed for marketing purposes will be stored for as long as You
have an account and deleted twelve (12) months after Your subscription has ended unless You have
given Storytel Your voluntary consent to continue to process such data. In order to monitor
usage of gift cards and Free Trial periods, we will store the basic information You have
provided at sign up (Your name and/or user name, e-mail address and/or phone number and payment
details) for a period of twenty-four (24) months after Your subscription, use of a gift card or
Free Trial has ended. We will also, during the same period, keep Your personal Storytel
audio/e-book library information, to facilitate Your easy return. Storytel may store data for
longer if required by law or if required in order to monitor Storytel’s legal interests, for
example if there are ongoing legal proceedings.
WHY DOES STORYTEL PROCESS INFORMATION ABOUT YOU?
Storytel processes Your personal information for various purposes. Primarily,
Storytel processes Your personal information in order to provide, manage, develop and customize
the Service and its features, to manage the customer relationship with You and to meet security
and other statutory requirements. Your personal information may also provide the basis for
market and customer analysis, market research, statistics, business monitoring and business and
methodological development for Storytel. This may e.g. include processing of personal data for
the purpose of creating customer audiences on third party platforms.
Storytel also processes Your personal information to provide better and more
personalized offers and services. Personal information may, for example, be processed, linked,
segmented and analyzed in order, by means of targeted marketing, to provide information, offers
or recommendations on Storytel’s or its partners’ goods and services, which are tailored to Your
preferences, behaviors, needs or lifestyle. Storytel may also analyze and combine the
information about You to which Storytel has access via the Service from Your online visits or
other records (e.g. Facebook or other similar social media providers) for purposes specified in
In addition to the above, Storytel processes Your personal information to
prevent, detect and investigate potential prohibited or illegal activities, including fraud, and
or for any other offer or marketing campaign as the case may be).
7.WHAT IS THE LEGAL BASIS FOR THE PROCESSING?
A majority of the personal information that Storytel processes about You are
processed because it is necessary for Storytel’s performance of the Terms, i.e. in order for
Storytel to be able to provide and administer the Service and its features. Such is the case
when Storytel processes, inter alia, Your contact information such as Your e-mail address or
Your phone number and information from the payment service provider.
Some of the personal information which Storytel processes are processed based on
a balance of interest, i.e. Storytel’s interest of processing the data outweighs the impact and
risk the processing may have on Your integrity. Such is the case when Storytel processes Your
data for marketing purposes and when we store Your Storytel audio/e-book library information
after your subscription has ended.
Additionally, some data is processed based on Your consent. This is the case for
the processing of such data that Storytel gets access to via Your Facebook account and for
marketing of Storytel’s partners’ goods and services.
To the extent that processing is carried out on the basis of a consent, it is
voluntarily for You to give such a consent and You may at any time, wholly or partly, withdraw
Your consent. If You choose to withdraw Your consent, and Storytel’s processing is such that it
requires Your consent, the processing will be carried out in accordance with Your most recently
8.DATA SECURITY AND INTEGRITY
The security, integrity and confidentiality of Your personal
information is all important to us. We have implemented technical, administrative and physical
security measures that are designed to protect Your personal information from unauthorized
disclosure, use and modification. From time to time, we review our security procedures in order
to assess the need to implement additional measures or to make technical upgrades to existing
procedures. Please be aware that, despite our best efforts, few security measures are
impenetrable and we therefore kindly ask that You inform us immediately of any suspicious
activities that You notice in the Service.
9.WHO DOES STORYTEL GIVE THE DATA TO?
Storytel may disclose Your personal information to affiliates, business partners
and other third parties in order to fulfil the agreement with You or to fulfil agreements with
Storytel’s suppliers and partners.
Storytel may also disclose personal information to companies that process
personal information on our behalf, such as our IT system providers, customer service companies
and affiliates. If personal information is disclosed to such companies that process data on
Storytel’s behalf, Storytel enters into data processing agreements with such parties in order to
ensure that a high level of security for Your personal information is maintained.
Personal information may also be disclosed, if needed, to comply with statutory
legal requirements or requirements from authorities or agencies, to safeguard Storytel’s legal
interests or to detect, prevent, or pay attention to fraud and other security or technical
Your personal information may be transferred to or stored in a country outside
the EU/EEA. If Your personal information is transferred or stored outside the EU / EEA, special
safety measures will be taken, we will e.g. ensure that such transfer is carried out in
for example through the use of data transfer agreements that includes de standardized EU-model
clauses for transfer of data adopted by the EU Commission and that are available on the EU
10.LINKS TO EXTERNAL WEBSITES
Information provided by Storytel may contain links to websites operated
or owned by someone other than Storytel. Storytel is not responsible for the processing of
personal information carried out on these websites. Storytel encourages You to read through the
information regarding processing of personal information that is available at the respective
website. If any change requires Your consent, Storytel will obtain a new consent from You.
RIGHT TO REQUEST INFORMATION AND CORRECTIONS ETC.
You have the right to be given free information about, inter alia, the personal
information that Storytel processes on You and for what purpose Storytel is processing Your
personal information (so-called record extract). Any such request for a record extract must be
made in writing and be signed by You.
You are also entitled to have inaccurate, misleading or incomplete data
corrected, anonymized or deleted. You are also entitled to request Storytel to restrict the
processing of Your personal information and to object to the processing. Furthermore You may
exercise Your right to data portability, which means that You have the right to receive the
personal information processed about You in a structured, commonly used and machine-readable
Please note that some of the rights above only may be exercised in certain
situations, e.g. the right to data portability, which only applies when the processing is
carried out on the basis of an agreement or a consent and if the processing is carried out by
automated means. In case You have any questions regarding how Storytel processes Your personal
information, want to exercise any of Your rights or want to know more about the rights, You may
contact us as indicated below.
E-mail address: [email protected]
Address: Attention: Support, P.0.Box 502279, CNN Building, Dubai Media City, Dubai, United
If You do not want Storytel to process Your personal information for direct
marketing, You can give written notice thereof to Storytel. In each newsletter, You will also be
informed that You can opt out of receiving further newsletters.
You are also entitled to lodge a complaint with a supervisory authority if You
consider that Your personal information has been processed in contradiction with applicable data
Last reviewed on 1 March 2018
Storytel Arabia FZ