Storytel Arabia FZ, corporate identity number 31206, P.0.Box 502279, CNN Building, Dubai
Media City, Dubai, United Arab Emirates, e-mail address: [email protected], (hereinafter
“Storytel” or “we”) provides a digital subscription service through which You as a User can
stream and temporarily download audio books and e-books to Your mobile phone or other
internet accessible devices (the “Service”). This User agreement and its terms and conditions
(the “Terms”) apply for your (hereinafter and interchangeably “You” or the “User”) access
and/or use of the Service, including but not limited to when You sign up for any of Storytel’s
subscriptions, use an add-on service or product provided by Storytel, use of a Gift Card or a Free
Trial offer. The Service covered by these Terms are marketed as Storytel and published by
Storytel Arabia FZ.
To use the Service, You must be at least eighteen (18) years old and/or otherwise be authorized
to enter into agreements and accept to be bound by the Terms.
By setting up an account to use the Service and/or by clicking a tick-box as the case may be, You
agree to and accept to abide by the Terms. By setting up said account and clicking a tick-box,
You also acknowledge and agree to Storytel processing Your personal data in accordance with
Service. The Terms describe the conditions upon which Service are available to You and
supersede prior terms and conditions previously made.
Supplemental terms and conditions may apply to some parts of Service, such as rules for a
particular competition, add on services or other activities, or terms that may accompany certain
content, products or software accessible through the Service. If supplemental terms and
conditions are required, they will be disclosed to You in connection with the relevant activities
or products. Any supplemental terms and conditions provided by Storytel are complemental to
these Terms, and will, in the event of a conflict, prevail over these Terms.
By accepting these Terms You agree and accept that Storytel may terminate this agreement or
suspend Your access to the Service at any time and without prior notice if You fail to comply
with any provision of these Terms.
1. THE SERVICE
Use of the Service may include listening to audio books, reading e-books or
content or products made available by Storytel. The Service may only be used for
The content offered within the Service may vary between the regions in which
the Service are available. For information on the content available in Your
region, please visit www.storytel.ae
In order to use the Service, You need either an internet-connected mobile phone,
tablet or PC or one of Storytel’s service partner platforms onto which Storytel’s app is
installed. For a full and updated list of the technical requirements for using the Service
and a complete list of Storytel’s service partners please visit Storytel’s website
Storytel reserves the right to modify technical requirements for the use of the
and to change, add or remove service partners from time to time. Storytel will use its
best efforts to notify you via email of any modifications which limit Your technical
ability to use the Service no later than thirty (30) days prior to the entry into force of
such modification. However, Storytel reserves the right, at any time, to add or remove
a service partner without any prior notification to You.
The User agrees to use the Service, including all its features and
accordance with these Terms and all applicable laws, rules and regulations, or other
restrictions on use of the Service or content therein.
2. FREE TRIAL
Your Subscription may start with a free trial period (“Free Trial”) of
the Service. The
Free Trial lasts fourteen (14) days, or as otherwise specified when You sign up, and is
intended as a way to allow Users to try the Service once for free before deciding
whether or not to commit to a monthly subscription.
When You sign up for a Free Trial, You will be automatically transferred to a
plan at the end of the Free Trial, unless You terminate Your subscription of the Service
prior to the last day of the Free Trial, in which case You will not be charged, and Your
subscription will be cancelled.
Storytel’s intention is to offer You the Free Trial once. Thus, a User who has
activated a Free Trial offer will be blocked from using additional Free Trials for a period
of twenty-four (24) months counted from the day the Free Trial expired. Free Trial
eligibility is determined by Storytel at its sole discretion and Storytel may limit the
eligibility to prevent Free Trial abuse and/or a breach of the Terms. Storytel reserves
the right to revoke or terminate a Free Trial if Storytel, in its sole discretion,
determines that a User is not eligible. The Free Trial offer may not be combined with
3.PRICES AND PAYMENTS
Storytel cooperates with third party payment service providers to which all Your
payments will be made.
Subscriptions are paid monthly in advance until the User chooses to terminate
subscription. In the case of monthly payments, the User will be charged once every
thirty (30) days, commencing from the date on which the User activates a
subscription, or in the case where the subscription has started with a Free Trial from
the date of the expiry of such Free Trial unless the subscription has been terminated
by you before such time. In some cases, the date on which the User will be charged
will change, for example, if it is not possible to confirm the date of validity on the
User’s account card.
Prices are displayed on the Storytel
. All prices include Value Added Tax (VAT).
Payment is made by credit/debit card or other payment method which Storytel at any
given time informs the User of. Prices may vary depending on type of payment
method used. If prices vary Storytel will be communicate this on the Storytel website
in connection to the general information on prices.
Prices do not include any data communication costs or fees which the User’s
or telecommunication service provider may claim under the User’s contract with such
In the event of default of payment, Storytel reserves the right to terminate
access to the Service. You can re-activate Your access to the Service by contacting
Storytel on www.storytel.ae
or by emailing Storytel from
the email address registered
to Your account.
When You sign up with a Storytel Gift Card you agree and accept these
Terms on the
same terms and conditions as a paying subscriber of the Service, less the payment
provisions herein. As a Storytel Gift Card User You will be provided full access to the
Service during the full period of the Gift Card. Upon the expiry of the Gift Card the
Service will be automatically terminated unless You actively sign up as a paying
subscriber. However, if You activate a Storytel Gift Card when You are already a
subscriber of the Service, Storytel will temporary suspend the requirement for
payment of the Service until the expiry of the Gift Card, upon which time You will be
automatically transferred back as a paying customer of the Service and resume the
monthly subscription payment plan.
When signing up as a User with the Service You have a right to a fourteen (14)
cooling-off period. The cooling-off period applies from the date of signing up to the
Service, the date of the first payment for the Service or, if the User has signed up via a
Free Trial, from the date of the Users first use of the Service, whichever comes first.
If You begin to listen to/reading an audio book/e-book, or use the Service in
way, You forfeit the right to cancel Your purchase of the Service as per the cooling-off
rights mentioned in section 5.1 above. Termination of the Service is then instead
subject to section 9 below.
If You want to cancel the Service during the cooling off period, we recommend
You notify us by using the form on www.storytel.ae
, and send it from the
e-mail address registered to Your account or by using any other means to notify
Storytel that you wish to cancel the purchase within the withdrawal period.
If You are incorrectly charged, You will be credited the charged amount within
6.INTELLECTUAL PROPERTY RIGHTS
The Service is provided to You for Your personal, non-commercial use
and is intended
for entertainment, informational and other similar purposes only. The Service is our
copyrighted property or the copyrighted property of our licensors or licensees and all
trademarks, service marks, trade names, trade dress and other intellectual property
rights in the Service or in the content available to you from within the Service are
owned by us or our licensors or licensees or any affiliated companies. Except as we
specifically agree in writing, no element of the Service or its content may be used or
exploited in any way other than as part of Service offered to You under these Terms.
You may own the physical platforms on which elements of Service are delivered to
You, but we retain full and complete ownership of Service and all the intellectual
property rights vested therein. We do not transfer rights or title to any portion of
Service to You nor do we transfer any rights or title to any portion of the content
made available from within the Service to You. Nothing provided by any brand owned
or licensed by Storytel should be construed as granting, by implication or otherwise,
any license or right of use of any trademark displayed on or within the Service to You.
7.CONTENT AND SOFTWARE LICENSE
The Service is configured to enable the use of the Service software, its
items or other materials owned or licensed by us. We hereby grant You a limited,
revocable, non-exclusive, non-sublicensable, non-transferable license to access and
use the Service software, its content, virtual item or other material for Your personal,
non-commercial use only.
As a User of the Service You agree not to copy, reproduce, duplicate, modify,
derivative works from, display, publish, distribute, disseminate, broadcast, transmit,
sell, rent, lease, lend, sub-license or circulate or otherwise exploit for any purpose
(commercial or otherwise) any material and/or part of or all of the Service to any third
party (including, without limitation, the display and distribution of the material via a
third party website) without the express prior written consent of Storytel or except as
otherwise expressly permitted under applicable law.
As a User of the Service You agree not to; (1) redistribute, circumvent or
content protection system or digital rights management technology used in the
Service; (2) decompile, reverse engineer, disassemble or otherwise reduce any Service
to a human-readable form; (3) remove any identification, copyright or other
proprietary notices; or (4) access or use the Service in an unlawful or unauthorized
manner or in a manner that suggests an association with our products, services or
brands. As a User of the Service, the Service software or its content You represent and
warrant that Your access to and use of the Service including its content will comply
with the Terms and the above requirements.
8.THIRD PARTY CONTENT AND LINKS
The appearance of external hyperlinks and/or other elements generated by third
parties accessible from the Service, our website and any forums provided by Storytel
both inside and outside of the Service does not constitute endorsement by Storytel
and/or its affiliated companies of the opinions or views expressed by such third
parties’ on or outside of their websites/social media platforms. Storytel does not
verify, endorse or take responsibility for the accuracy, currency, completeness or
quality of the content contained on these third parties’ sites. Furthermore, Storytel is
not responsible for the quality of or delivery of any products or services offered,
accessed, obtained by or advertised at such third parties’ sites/social media platforms.
As such, Storytel will not be responsible for content provided on any third-party
website/social media platform, and further Storytel will under no circumstances be
liable for any direct, indirect loss or other damage, whether arising from negligence,
breach of contract, defamation, infringement of copyright or other intellectual
property rights, caused by the exhibition, distribution or exploitation of any
information or content contained within these third party hyperlinked websites/social
The Service may integrate, be integrated into, or be provided in connection with
party services and content. Storytel does not control those third-party services nor its
presented to you that apply to such third-party services and/or content.
When You access the Service through a mobile network, your network or roaming
provider’s messaging rates, data costs and other fees will apply.
9.DURATION AND TERMINATION
Unless You terminate Your subscription for the Service it will be renewed every
month, indefinitely or for as long as Storytel offers the Service. The Service may
however be terminated by the User at any time. To terminate the Service before a
new month is added to your subscription term, the User must terminate the Service
no later than the day before a new monthly period begins, otherwise the subscription
runs and You are charged for another month before it is terminated.
To unsubscribe, please visit www.storytel.ae
and log in. Click on “My Pages” and “My
Account”, select the option Unsubscribe and follow the instructions. You can also
cancel the Service by contacting Storytel by other means.
In addition to the above, Storytel reserves the right at its sole discretion to
or restrict Your use of the Service if You violate these Terms or are otherwise engaged
in (or suspected of being engaged in) illegal or fraudulent use of the Service.
10.STORYTEL’S RIGHTS AND RESPONSIBILITIES
Storytel reserves the right to change the price of the Service and/or these
either fully or in part. Changes shall however be communicated to the User via e-mail,
sms or directly via the Service no later than thirty (30) days before the changes take
As part of providing the Service, Storytel may contact the User by mail,
SMS, MMS, e-mail or directly via the Service for the purpose of communicating
regarding the functionalities and the content of the Service. Storytel may also, unless
User has declined such contact, contact the User by mail, telephone, SMS, MMS, e-
mail or directly via the Service regarding promotions or similar activities and events
that is related to the Service. All communication between Storytel and User shall be in
Storytel is not liable for any disruption to mobile networks or in the service
The Service is available around the clock, seven (7) days a week. However,
provides no guarantee that the Service will always be free of errors or interruptions. If
there are any faults or interruptions affecting the Service, Storytel will be given the
opportunity to correct these without there being a breach of contract, i.e. of these
Terms. Storytel also has the right, within reason, to close the Service, for example, for
carrying out upgrades and maintenance.
Storytel has the right, fully or partly, to transfer its rights and obligations
parties under these Terms. Storytel also has the right to engage subcontractors to
carry out its obligations under these Terms. Any such changes which may affect the
processing of your personal data shall be handled in accordance with Storytel’s privacy
11.THE USER’S RIGHTS AND RESPONSIBILITIES
The User may listen to audio books, read e-books and use the content in the
for private use only. Your account (including but not limited to login details) is
personal and may not be shared with others.
The User may not in any way disseminate audio books, e-books and other content
the Service by, for example, copying, lending or hiring out such material.
The User undertakes not to circumvent or to attempt to circumvent the technical
limitations in place to prevent copying of the contents in the Service and to not copy,
either in whole or in part, audio books, e-books or other content in the Service, even
for private use.
The User may not play audio books for an audience or in a public place.
If a User is offline for a period of thirty (30) days, Storytel may require User
online to ensure that the User still has an active subscription of the Service. If User
refuses to do so Storytel reserves the right to suspend any further use of the Service
until User has verified that the User has an active account with Storytel. If no such
account is verified Storytel may, at its own discretion, continue to suspend the Service
or to terminate the account of such User.
The User is responsible for ensuring that the information provided at
correct and that any personal data provided to Storytel, including the Users e-mail
address, is correct. The User is responsible for informing Storytel of any change in the
data provided, especially to Users e-mail address. Any e-mail that Storytel sends to the
User’s e-mail address shall be deemed to have been received by the User within three
(3) days of the e-mail being sent.
The User is responsible for maintaining control over his/her account, to prevent
anyone else from accessing the Service and undertakes not to reveal his/her password
or any other personalized details associated with the Users account for as long as the
User subscribes to the Service.
In any reviews of audio books and e-books that the User writes, the User is
for ensuring that the User’s opinions are expressed with respect to others and that the
User does not use words or phrases that may be perceived as discriminatory or
unnecessarily offensive or objectionable in forums that may be associated with
Storytel. It is furthermore the User’s responsibility to ensure that the User does not
post, use or share intellectual property belonging to a third party or post, use or share
content or comments that is or may likely be interpreted as illegal, e.g. defamatory
content, materials portraying or suggesting sexual abuse or online hate comments.
The User has no right to transfer his/her rights and obligations under these
unless the User has Storytel’s written consent to do so.
You must not use the Service in any way that causes, or is likely to cause the
be interrupted, damaged or impaired in any way. You understand that You, and not
Storytel, is responsible for all electronic communications and content sent from Your
device to us and You must use the Service, Your device and our website and any
forums provided by Storytel both inside and outside of the Service for lawful purposes
only. Subsequently You agree not to use the website for any fraudulent purposes, or in
connection with a criminal offense or other unlawful activity or to send to send, use or
reuse any material that does not belong to You; or is illegal, offensive (including but
not limited to material that is sexually explicit content or which promotes racism,
hatred or physical harm), deceptive, misleading, abusive, indecent, harassing,
defamatory, libelous, obscene, pornographic, or is in breach of copyright, trademark,
confidentiality, privacy or any other proprietary information or right; or is otherwise
injurious to third parties.
In the event that the Service, or parts thereof, are incorrect or faulty, You
are urged to
contact Storytel by way of the contact form on www.storytel.ae
, from the email
address registered to your account or by using any other means to inform us or to
lodge a complaint.
The User acknowledges that the Service includes content not appropriate or
for minors. You therefore agree not to let minors access the Service unless they are
under your supervision.
The Service is provided to You solely for the non-commercial purpose of
entertainment, information and other similar purposes in accordance with these
Terms and the laws of United Arab Emirates. Storytel makes no representation that
the Service or the content accessible through the Service will be available for use in
any other country.
Storytel has no liability to pay compensation or other liability if Storytel can
the error is due to circumstances beyond Storytel’s control and which Storytel could
not reasonably foresee when the agreement was made and the consequences of
which Storytel could not reasonably have avoided or overcome.
Storytel has the right to temporarily suspend or terminate the contract with the
(i.e. the Service) with immediate effect if there are reasons to suspect that the User
has violated the Terms or any applicable laws, rules and regulations or, additionally, if
User is otherwise using the Service in a way that may cause damage to Storytel or any
These Terms shall be governed and construed in accordance with the laws of
Arab Emirates. However, these Terms will not limit any consumer protection rights
that You may be entitled to under the mandatory laws of Your country of residence if
different than the above.
In case of dispute between Storytel and the User, the parties should first
resolve the dispute by agreement. If the parties cannot agree, the dispute shall be
settled by the general court of law.
If You are dissatisfied with the Service, the content available on it, or with
Terms, your sole and exclusive remedy is to discontinue accessing or using the Service.
To find more information about the Service or if You need assistance with any
or with Your account please contact [email protected]
Last reviewed 1 March 2018
Storytel Arabia FZ